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7 ways to bridge the talent gap. Talent has very little to do with the success of someone who’s just starting out. More important factors are your productivity, attention to detail, versatility, openness to new ideas, and attitude.
Most airline and travel agents don't know about Y-Up airfares. You should ask for Y-Up airfares by name as most agents are not trained to offer these even though they may be cheaper.
Projecting your voice doesn’t mean yelling, rather standing up straight and letting your voice resonate on the air in your lungs rather than in the throat to produce a clearer sound.